GREETINGS TAP FACILITATORS AROUND THE GLOBE!
Well, we survived Snowpocolypse 2010 and are finally welcoming spring here in the D.C. area! After several snowstorms that dropped a record amount of snowfall in the D.C. Metro area that closed schools, the Federal Government and local businesses for days, the cherry trees are about to blossom and spring can’t come soon enough. It was one heck of a winter!
In this newsletter we are pleased to share some great information with you about you! We have highlighted several CONUS and overseas TAP facilitators who graciously shared their varied and interesting bio's with us (what a great group!); included an overview of Dave Maurer's recent trip to Hawaii complete with photo, as well as a great photo from NVTI where several CONUS and overseas trainers had a chance to meet with Marjorie Love, Overseas Project Director, while they were attending the NVTI TAP Trainer course in February 2010.
We selected The 50 Best Careers for 2010 (as reported by U.S. News and World Report) as our feature article in this newsletter; always a hot question from our TAP participants! Please take a few minutes to review the full article and links.
Sadly, we also say goodbye to two of our long time TAP facilitators who are leaving us after many years of outstanding service: Harry Forbes, TX (15 years as a TAP Facilitator) and Kimberly Hessler, CO (18 years as a TAP Facilitator) They took a few minutes to share their stories with us. They exemplify all of the qualities we look for in our TAP facilitators and we will never forget their incredible contributions to the TAP program! Thank you Kimberly and Harry!
The TAP program continues to expand and we are currently in the process of gearing up to provide TAP workshops in Spain, Turkey, Bahrain and Greece! Very exciting indeed!
As always, we want to take a minute to thank you for your outstanding service and commitment each and every time you step onto the podium! What you do is so important. You just have to read a few of the participant critique comments to know how much of an impact you make in each and every TAP workshop. THANK YOU!
With very warm regards,
Diane Miller,
Executive Vice President
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In this issue:
Helpful Links:
Unemployment Compensation for Military Spouses
Military families often face moves and these moves add unique financial pressures, as spouses may need to leave their employment due to a military transfer and their families may face a reduction in income.
Generally speaking, when an individual leaves a job voluntarily, then the person is ineligible for unemployment benefits. Recognizing that spouses of military personnel who quit their jobs due a military transfer may not be quitting so "voluntarily" state legislatures have amended compensation laws to help military families who are relocating between states.
In several states, state legislatures deem it good cause if military spouses leave their unemployment to follow their spouses in a military relocation, and thus are eligible for unemployment benefits.
The following link provides more information on research conducted by the National Conference of State Legislatures (NCSL) and attempts to identify by state, the rules used to determine if military spouses are eligible for unemployment compensation in a particular state. This document should not be considered a legal document or as an authoritative resource but it is very good information to have. Spouses should always be encouraged to contact the State Employment Service in their state after relocating for specific benefits they are eligible for.
Click on the link below for more detailed information:
http://www.ncsl.org/default.aspx?tabid=13331
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CONUS PROJECT DIRECTOR TRAVELS TO HAWAII IN DECEMBER!
Wonder who planned that?
While much of the East Coast was dealing with 30 degree temperatures and the threat of snow, Dave Maurer, Project Director for CONUS Program Operations, packed and headed for the warmth of Oahu, Hawaii.
His few days in Hawaii gave him the wonderful opportunity to visit each Inverness TAP site on the Island, meet the state DVET and ADVET, all of our DOD partner site managers, and meet with or observe each of outstanding facilitators working for us there.
Dave's first stop was up at the Army’s Schofield Barracks toward the center of the Island. There, he toured the facility, and spent time with our trainer, Ann Schueller and observed her deliver a great workshop to a mixed class of retirees and separatees. Ann did a terrific job of keeping their interest high, answering their questions and motivating them to concentrate on the transition process before them.
The next day Dave headed north again, but this time toward the east coast and the Marine Base at Kaneohe Bay. There, Dave met our trainer Mo Radke – also a local pro golfer on the links at "K-Bay" when he's not delivering TAP classes. Mo has a well deserved reputation there for delivering an outstanding and interesting presentation while perhaps being the most relaxed man on the Island! Mo has an effortless presentation style and gets consistently positive feedback from the Marines there. Needless to say, the site manager is most pleased!
Dave's next TAP site visit was a bit closer to the military's Hale Koa Hotel on Waikiki Beach (Dave's home base for the trip) over at Pearl Harbor. There, he met with the site manager and got to meet and observe Karen Banes on the platform. To say Karen is enthusiastic is an understatement! She really does a nice job getting the attention of the participants, having them understand what is ahead for them and to focus on all they will need to do in the coming job search process. Later that day, Dave participated in the monthly State TAP Council Meeting at Sam Snead's Club on Pearl Harbor. It was a wonderful meeting and included the DVET and his staff, several DVOPs and LVERs and nearly all of the site managers. Hawaii is one of the states that uses Inverness facilitators exclusively and while at the meeting, everyone was clear as to why that is – we have exceptional trainers there who know and love their work and demonstrate that in every class. It was a great pleasure to hear all the accolades for our Inverness team.
Dave's last TAP site visit was at beautiful Hickam Air Fore Base adjacent to Pearl Harbor. There, Dave met with the site staff and toured the AFRC facility and spent time observing Harry Winfield in action. Harry has been in Hawaii since the 1970's and we have the distinct impression he just might stay! Harry delivered an excellent workshop to a group of retirees, separatees and spouses. They had lots of questions and Harry was very patient and attentive to each person all day. They really appreciated that personal attention and that has to make a difference in the retention of the class members.
Dave also spent some time with Roland Manahan, though Roland was not on the platform that week. Roland had been helping to care for his wife, Rochelle as she battled an illness and is now recovering – we are so glad that Rochelle is better and we have Roland back on the platform.
This was a memorable and productive trip to our 50th state! Our TAP partners are exceptionally pleased with the performance and the results of our Inverness team of facilitators and we know that the transitioning participants from all of the services are receiving exceptional training.
Aloha and Mahalo!
Congratulations to Jennifer Farrell, Project Manager of Pacific Program Operations for being selected as a Certified Workforce Development Professional by the National Association of Workforce Development Professionals!
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WHAT ARE THEY SAYING ABOUT US?
CONUS Critique Comments
"Excellent – a great opportunity for me to start my journey into retirement. Extremely informational and I wish I could do this one more time before I leave the service. Coral was a fantastic presenter. She kept it fun and interesting. Her personal experiences added to a better understanding of dealing with people in a civilian community."
Participant comment about Coral Levang, TAP Facilitator, Fort Lewis, Washington
"Awesome! This class will be the reason I will have a great second career! Janet is an excellent instructor; I learned so much."
Participant comment about Janet Spadola, TAP Facilitator, Fort Myer, Virginia
"I thought the overall program was put together very well. Recommend this course to anyone preparing for separation/retirement. Thanks to all for the great info and hard work."
Participant comment about Liz Wilson, Peterson AFB, Colorado
"The TAP workshop is a great program. I learned so much about my benefits and job options in the real world. Instructor was great and very knowledgeable. This was a great learning experience for the transition phase of anyone's life."
Participant comment about Danny Avery, TAP Facilitator, Columbus AFB, Mississippi
"Super helpful in preparing us for what to expect during the interview process-excellent Facilitator!"
Participant comment about Ronna Detrick-Miller, TAP Facilitator; Joint Base Lewis-McChord, WA
"Very well done. Ms. Nolan-Cassimatis is one of the best presenters I have seen in several decades. Prepared, articulate, and readily grasps question/concepts."
Participant Comment about Sudie Nolan-Cassimatis, TAP Facilitator, Anacostia NAS, D.C.
WHAT ARE THEY SAYING ABOUT US?
Overseas Critique Comments
"The TAP Workshop is good, but I think teachers like Jill make it great and effective. I have never met anyone with such enthusiasm, knowledge and so much personal experience to share with us! Thank you Jill! You have made a lasting impression on me!"
Participant comment about Jill Casey, TAP Facilitator, Naples, Italy
"Excellent course of instruction! The instructor and course material have given me confidence and renewed determination to secure future employment."
Participant comment about Susan Westenkirchner, TAP Facilitator, Baumholder, Germany
"Very impressive and eye-opening. In two days I went from having no direction to having a solid plan for success."
Participant comment about Kim Garcia, TAP Facilitator, Ansbach, Germany
"Excellent information. Having a workbook was a nice plus. Learned things I didn’t know that I needed to know, and it was not death by PowerPoint; yeah! Mona is an excellent instructor. She speaks and explains well. I like her word choices and she dressed professionally and was a good example."
Participant comment about Monai Bell-Carson, TAP Facilitator, Yokosuka, Japan
"Phenomenally Awesome!"
Participant comment about Al Kirstein, TAP Facilitator, Camp Kinser, Okinawa
"It was excellent. I wanted better resume skills and this course went way beyond my expectation."
Participant comment about Jennifer Farrell, APM Pacific Region, Camp Foster, Okinawa
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TAP FACILITATOR SPOTLIGHTS
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Bob Thompson

State and Principal TAP Training Site(s):
Delaware and Pennsylvania: Dover AFB, DE and Willow Grove NRGB, PA
Brief Bio:
Bob Thompson has been a Career Transition Workshop Facilitator with Inverness since December 2006 and is originally from New York City. After a colorful pre-military career that included driving trucks, designing lighting for concerts, and selling vegetables on the streets of New York, he entered the Air Force. During his 23 years of service, in addition to three Middle East deployments and two overseas assignments, Bob was selected by the Air Force as one of the first family readiness coordinators, helping to design and deploy programs that encouraged and empowered military families to thrive during times of extended military separations. Additionally, Bob provided operational and protocol support to over 100 Military Airlift Operations returning our Nation’s Heroes to Dover Air Force Base. Bob retired from the Air Force in 2006 as a master sergeant and entered private industry. He has since primarily worked as a transition workshop facilitator while continuing a passion for volunteer work in his community. Bob is dad to two beautiful daughters and one brand-new son-in-law.
Interesting/Fun Fact:
Before Bob started his career in the Air Force, he took an acting class and among his classmates was Aida Turturro, who went on the great success in The Sopranos and on Broadway.
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Chris Vaia

State and Principal TAP Training Site(s):
All Army and Air Force sites, Republic of Korea.
Brief Bio:
Chris Vaia is the Lead TAP Facilitator in South Korea. He has been with the TAP program since March 2004 and facilitates TAP workshops at both Army and Air Force sites throughout Korea. Chris served three years in Vietnam as an Infantry Platoon Sergeant, one year in transportation and 23 years as a US Army Career Counselor Sergeant Major. He helped develop the TAP workbook and was the first military TAP Facilitator in US Army Japan. Chris received numerous valor awards during three separate tours leading and training Infantry soldiers in Vietnam, as program manager for the first containerized cargo moving unit at Ft Eustis, Va. and as an outstanding Army Career Counselor numerous times during a 23 year period of increasing levels of responsibilities. He also has extensive experience in public relations and team building projects. The Vaia family retired in 1997 and is blessed with granddaughter’s Jeni and Ashley and daughter-in-law Siley and son Jason in Smyrna, GA. Chris continues to serve with the Yongsan Korea Retiree Council and Korean Association of Retired Persons. His strengths include technical knowledge, dynamic communication skills, total integrity, approachability and enthusiasm. Chris is also working on a Masters Degree in Hospital Management.
Interesting/Fun Fact:
Chris has an interesting and rewarding hobby: balloon twisting to create little animals and other fun balloon creations. Chris, along with several other volunteers, volunteer their time in both Far and South East Asia, where they help to entertain orphans, patients and senior citizens with an international friendship mission named Bridgebuilders46. This friendship fellowship is dedicated to their 13 year old daughter – Jeni Vaia – who passed on from an asthma attack in February 1991 at Camp Zama, Japan and is buried in Arlington National Cemetery.
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Gale Kennedy

State and Principal TAP Training Site(s):
Washington State, Naval Station Everett, "The Sailor's Choice"
Brief Bio:
Gale has been a TAP instructor since January 2009. Gale hails from Wilmington, Massachusetts where she joined the Navy in March 1973. She spent 22 years on active duty. She started her career as a Personnelman and retired as a Navy Counselor Chief Petty Officer (E-7). During her career she helped develop a one-week Pre-Retirement and Pre-Separation workshop at Naval Air Station Barbers Point, Hawaii. This became the precursor to today's TAP classes. That experience impacted her greatly and when it came her time to retire she started early and identified her "dream job" six months before retiring. She initially worked as an Employment Specialist for the YWCA Family Village, a transitional housing facility for homeless families. After 15 months with them she finally landed that "dream job" and ran the TAP Program for Naval Station Everett from August 1996 – December 2005. During her time running TAP she also developed her freelance writing skills, writing articles for many military transition websites, magazines and newspapers. She was the "host" of the Monster.com "Transition from Military to Civilian Workplace" message forum for four years. She developed the first electronic newsletter offered by Transition Assistance Online (www.taonline.com). Since leaving the FFSC family she has done private career counseling with University of Washington staff, and proctors tests for Columbia College.
Gale holds a Bachelor of Arts in Business Administration from Columbia College. She has been married to her husband, Steve, for 35 years, has a grown daughter and son and has been raising her 12-year old grandson since birth.
Interesting/Fun Fact:
Gale took her grandson white water rafting for his birthday last year and they are hooked! Now it is planned to be a yearly excursion down some of the Pacific Northwest's most scenic rivers!
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Jerry Sutton

State and Principal TAP Training Site(s):
Georgia: Fort McPherson, GA.
Brief Bio:
Jerry Sutton has been a facilitator with Inverness since September 2007. He began working with the company in Europe and traveled to several sites throughout Germany, Italy, and the Netherlands. Jerry is from Macon, GA and entered the Unites States Air Force in December 1984. His career flying with AWACS took him all over the world and he saw several CONUS assignments as well as assignments in Asia and Europe. In May 2007, he retired from active duty service as a Command Chief Master Sergeant. Jerry's real passion is training and teaching and his time as a Director of Education for one of the Air Force’s professional military education colleges prepared him well for service with Inverness. Jerry has also been blessed with the "gift of gab" which he uses as a motivational speaker from time to time. He’s been told his style is a blend of Lewis Grizzard and Jerry Clower as he taps into his Southern roots to entertain and inspire success in others. Jerry is the father of seven children, four girls and three boys, and has three grandchildren with one on the way. When he's not in the kitchen, you can bet you'll find Jerry at the golf course. He serves on the Board of Directors for the Hamilton Mill Golf Club Men's Golf Association and tries to play at least 3-4 times every week.
Interesting/Fun Fact:
Jerry enjoys writing poetry and has written both patriotic verse as well as words that reach out to touch the heart. He's currently working on a book of poetry entitled "From the Heart."
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Jill Casey

State and Principal TAP Training Site(s):
Italy: Vicenza and Aviano Air Base. Other sites in Italy/Europe as needed.
Brief Bio:
Jill Casey holds a Masters degree in Adult Education and Bachelors degrees in Communications and Fitness Management. She is a certified resume writer and is currently pursuing certification as a career coach through the Professional Association of Resume Writers and Career Coaches. She has over five years of experience in military transition, having previously worked as both an ACAP Counselor and TAP Facilitator in Korea and Hawaii. In addition to the work she does in the TAP Program, she also works as an adjunct resume writer and career coach for the Impact Group, a large employee placement firm based in the U.S. Prior to working in military transition, Jill worked as a federal employee as the Community Fitness Director for the Wiesbaden Germany Military Community. Additionally, she owns her own consulting firm, Fitness Consulting Services, providing program development services to the federal government as well as training and certifying fitness instructors world-wide.
Interesting/Fun Fact:
Jill is proudest of her role as a military spouse, having been married to LTC John Casey, a U.S. Army Medical Service Corps Officer, for over 18 years. His career has taken the family to Germany, Virginia, Texas, Turkey, Korea, Hawaii and now Italy.
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Robert McMillan

State and Principal TAP Training Site(s):
United Kingdom and Italy
Brief Bio:
Robert was born and raised in Napa, California and comes from a military family. After 22 years active duty service, Robert retired from the Air Force at RAF Mildenhall (UK) in May 2007. Almost immediately after his retirement, Robert successfully applied, interviewed and accepted a position with the largest British national housing corporation. Robert credits the ease of his own transition largely to his final job in the Air Force as the Superintendent of the Airman and Family Readiness Center. In this position, he trained for (and trained others in) the critical skills needed to successfully transition to post military service. Robert has conducted training workshops on federal employment and the federal resume, deployment readiness, financial fitness, and reintegration training, among others. After his military transition, Robert worked on developing strategies to ensure optimum individual and team performance through recruitment, development, and training of staff. He now looks forward to working with military members to assist them with successful future transitions.
Interesting/Fun Fact:
Robert is a Scout Leader and credits his ability to tell stories around a campfire crucial to his facilitation repertoire in his classes – scary stories about resumes and job interviews always keep them on the edge of their seats. [top of page]
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Sudie Nolan-Cassimatis

State and Principal TAP Training Site(s):
Washington, DC-area (Anacostia, Bethesda, Walter Reed)
Brief Bio:
Sudie has worked with the TAP program since June 2005 when she was hired as a trainer in Germany. In 2006 she became the Assistant Project Manager for Europe, a job she held until moving back to the states in the summer of 2009. She's again working as a trainer in the Washington, DC area. Sudie hails from St. Augustine, Florida, the nation's oldest city. She received her BA at Emory University in Atlanta, Georgia, and then went on to graduate school (in Political Theory) at the University of Edinburgh, Scotland. After so much studying of theory, she decided to apply it in the nation's capitol…and she moved to Washington DC in 1998. She has had a varied career, working for a boutique lobbying firm, a global communications company and a worldwide foundation. Her roles have always included training and communications/public facing work. She enjoys working with and helping others. Her husband is a physician in the US Army (currently stationed at Walter Reed), and they live in Maryland with their daughter Lilo.
Interesting/Fun Fact:
Sudie worked for WorldCom, the company that still holds the title of the #1 bankruptcy in corporate history. Sudie's job in PR took her up to New York for all of the bankruptcy filings and then back to DC for years of congressional hearings and investigations into the company. What a learning experience….and her #1 advice to job seekers: make sure the company is financially stable!!
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MARJORIE LOVE, OVERSEAS PROJECT DIRECTOR, VISITS INVERNESS TAP TRAINERS AT NVTI
Front Row left to right: Rebeca Kelly (Germany), Arnita Jones-Gerlitz (Maryland), Laurie Allington (Germany)
Back Row left to right: Marjorie Love, Gerard Catus (D.C.), Kathy Lookabaugh (Germany), Scott Raether (Illinois)
FAREWELL TO KIMBERLY HESSLER
Kimberly Hessler (pictured on the left) is leaving the TAP Program after 18 years as a trainer. The staff at the Air Force Academy's Family Readiness Center presented her with a lovely framed photo and our own Anne McGhee Stinson (pictured on the right) presented Kimberly with a beautiful glass statuette from Inverness.
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INVERNESS BIDS FAREWELL TO TWO LONG-TIME FACILITATORS
We thought it fitting to recognize two of our long-standing TAP facilitators who are leaving the program this year. Kimberly Hessler and Harry Forbes have touched the lives of thousands of our participants in their many years of service. We couldn't let them leave without a few words about their history.
Kimberly Hessler's TAP Story
January, 2010 was a month of poignant memories and special goodbyes, as Ms. Kimberly Hessler moved forward her responsibilities from TAP to assisting our transitioning military in a unique and expanded way.
Kimberly has served the military community for 25 years including 18 as a certified TAP facilitator. Over 10,000 military members and spouses have benefited from her enthusiasm, hard work and training skills during her more than 5,000 hours of conducting career transition seminars.
Kimberly has worked for every TAP contractor and has been involved in all of the TAP instructional materials as they have evolved from B&W overheads to PowerPoint. She has facilitated TAP in Colorado at Peterson AFB, Ft. Carson, and the Air Force Academy, where she spent most of her TAP platform time. She also stood up the TAP seminar at Schriever AFB.
Kimberly is leaving the TAP program with mixed emotions. She is moving forward in her Homeland Security Careers (HSC) organization, with her love for our patriots and their families still evident in all she does. HSC supplements the TAP service by giving HSC clients a proven, guided process to discover their unique gifts, strengths, job skills and experiences that will be most valuable to their future career.
Kimberly loved every moment invested with our military members and their spouses, viewing the TAP process similar to one of her favorite stories concerning a little boy walking along the beach, close to the surf. An older gentleman noticed the boy throwing back starfish that had washed onto the beach. The man said, "Why are you wasting your time? There are thousands of starfish on the beach; you won't be able to save them all – what you're doing doesn't matter." The boy smiled as he threw another starfish back in the ocean, and says, "It mattered to that one," and continued his walk down the beach.
Kimberly continues to be about helping our military service members and their spouses find a new role in their life story: Instead of being a starfish on the beach, they can be a star in a new constellation of strength, support and service that will build resilient communities across our great land.
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Harry Forbes' TAP Story
Harry has had such an interesting professional life revolving around the TAP Program that it’s difficult to distill it in just a few lines. He was there at the beginning of TAP at Randolph AFB in Texas. While on active duty with the Air Force, he got the job to write the AF RFP to begin the pilot TAP program in that service – a precursor to the version of TAP we know today. Once off the ground and working for a couple of years, Harry retired from the service and decided it was time to do nothing. Pat (his wife) had a better idea and worked behind the scenes with our own Anne McGhee Stinson to be sure the contractor providing TAP (Conwal back then) was aware that Harry was indeed very available to work!
Harry has served the participants at Del Rio, TX (Laughlin AFB) since 1995. Teaching TAP for the Air Force service members was "like going home" according to Harry and he fell in love with the job. Harry went where TAP duty called including places as far from Texas as Washington State, California, Florida and Michigan. He also delivered TAP workshops for the USCG covering the central Gulf Coast sites such as Mobile, New Orleans, Galveston and Corpus Christi.
Along the way, Harry said he learned a few things and wanted to share some of them with us:
- If you are ex-military, don't mention your rank in your introduction. Your credibility as an instructor comes from what you know, not from what you were. And in some cases, it may hinder the communications process.
- There are no stupid questions… only stupid answers.
- Treat the students like new friends. Get to know them personally as much as you can during your limited time there.
- Don't ever try to be something you aren't. It won't work.
- The more you know about what your students do, the better able you are to help them.
- Keep uppermost in your mind who you are ultimately working for… it's the students.
- You can't please everybody all the time. Occasionally, you just hit somebody the wrong way and you will read about it. Forget it… it happens.
Harry wanted to add: "I would be remiss if I did not say "thanks" to some special people… Marjorie Love, who was a real pleasure to work with… and Diane Miller and Dave Maurer, who always treated me fairly and with respect. Working together, I'm sure that we made a difference. It was a great ride. God bless you all for what you do for the men and women who protect this country's freedom, and who represent the best this country has to offer."
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